Free Delivery Over Rs.2,999/-
Refund Policy
At Lala Level, we strive to ensure that you are completely satisfied with your purchase. If you're not satisfied, we offer a simple and convenient refund and return process, subject to the following terms and conditions:
Eligibility:
To be eligible for a refund or return, the item must be unused, unwashed, and in the same condition as when you received it. It must also be in the original packaging with all tags attached. Items that are damaged, defective, or incorrect upon arrival are eligible for a return or exchange. Initiation of Return:
To initiate a return, please contact our customer support team within 3 days of receiving your order. You can reach us at Support@lalalevel.com with your order number and details of the item(s) you wish to return.
Return Process:
Once your return request is approved, we will provide you with instructions on how to return the item(s). You will be responsible for return shipping costs unless the return is due to our error or a defective product. Please ensure that the item(s) are securely packaged to avoid damage during transit. We recommend using a trackable shipping service for your return.
Refund or Exchange:
Upon receiving and inspecting the returned item(s), we will process your refund or exchange based on your preference. Refunds will be issued to the original payment method within 15 business days. If you opt for an exchange, we will ship the replacement item(s) as soon as possible, subject to availability.
Non-Returnable Items:
Certain items cannot be returned or exchanged, including personalized or customized products, gift cards, and final sale items. Please review the product description or contact us for clarification before making a purchase.
Damaged or Defective Items:
If you receive a damaged, defective, or incorrect item, contact us immediately to arrange for a replacement or refund at no additional cost to you.
Contact Us:
For any questions or concerns regarding our Refund and Return Policy, please reach out to our customer support team at Support@lalalevel.com. By placing an order on our website, you agree to abide by the terms and conditions outlined in this Refund and Return Policy. Thank you for choosing Lala Level!